Troubleshooting

Fix a Crashing GMod Server

Find what is crashing your Garry's Mod server: read the Console, isolate the addon, check limits and a game update, then report it.

Fix GMod "App ID Specified by Server Is Invalid"

Steam's "app id specified by server is invalid" popup when joining a Garry's Mod server: how to get in, and how to rule out your Steam token.

Fix GMod "Download Failed! Timed Out!"

Garry's Mod addons failing with Download Failed! Timed out! on the server or for players: what to check, from Steam's side to yours.

Fix GMod "Map Differs From Server"

Players kicked with "your map differs from the server's" on Garry's Mod: what Facepunch's one report says and what to check on both sides.

Fix GMod Players Crashing or Timing Out

Players hitting Lua panic, engine error or Timed out on Garry's Mod: tell a one-player fault from a server one and run the right tests.

Minecraft

All Minecraft guides

Updated 4 Nov 20265 min read

Failed to initialize server: players folder

Minecraft server stops with DETECTED OLD PLAYER DIRECTORY IN THE WORLD SAVE? Move the leftover players folder out of your world, then start it again.

Updated 17 Sept 20265 min read

Failed to load properties from file: fix server.properties

Minecraft server missing its server.properties file? Restart it once, then check the port and bring back any settings that went to defaults.

Updated 26 Oct 20264 min read

Find Minecraft server logs and crash reports

Where latest.log and crash-reports live on a Minecraft server, how to download them from the Console or File Manager, and how to read a crash report.

Updated 24 Oct 20264 min read

Fix "Failed to bind to port" on Minecraft

Why Minecraft says FAILED TO BIND TO PORT on our servers, and how to clear a stuck process or an add-on set to the same port.

Updated 24 Oct 20264 min read

Fix "Failed to verify username" on Minecraft

Why a Minecraft server says Failed to verify username, the fixes for the player, and what switching off online mode really costs you.

Updated 1 Nov 20264 min read

Fix "Internal Exception" on Minecraft

Read the Internal Exception screen, tell a server fault from a player's connection, and fix dropped connections on your Minecraft server.

All 23 Minecraft troubleshooting guides

Palworld

All Palworld guides

Fix a Missing Palworld Character After a Move

A player lands on character creation after a Palworld world move. Check the loaded world, then the host character and the Windows to Linux caveat.

Fix Common Palworld Dedicated Server Problems

The usual Palworld server problems in one place: joins after patches, settings that do not stick, memory crashes, lost progress and mod players.

Fix Depressed Pals When Players Are Offline

Pals depressed after you log off? What the wiki and Pocketpair document, the World Settings worth trying, and the idle guild reset to keep off.

Fix Palworld Settings Not Applying

Palworld settings that will not stick: saving while running, Startup-managed keys, a WorldOption.sav override, a broken settings line and key spelling.

All RuneScape: Dragonwilds guides

RuneScape: Dragonwilds

Updated 1 Nov 20266 min read

Dragonwilds server won't start? Fix it

RuneScape: Dragonwilds server stops straight after Start? Add your Player ID to Owner ID, then check the console lines a healthy start prints.

Updated 29 Oct 20263 min read

Find Your Dragonwilds Server Logs

Download the Console log, or open the game's full RSDragonwilds.log in the File Manager, and know which one to send with a support ticket.

Updated 29 Oct 20264 min read

Fix Dragonwilds Server Missing From Public List

Your Dragonwilds server is running but players cannot find it. Check the world name, game version and start-up, or join by code or IP.

Rust

All Rust guides

Fix Rust Crashing When Joining a Server

Steps from Facepunch's support articles for Rust closing as you join, plus what a server owner can check on maps and plugins.

Fix the Rust EAC Timed Out Error

Players seeing EAC timed out or EAC Authentication Timeout in Rust: Facepunch's fixes, from launching via Steam to repairing EAC.

What Crashes a Rust Server

The faults Facepunch's own pages tie to a Rust server stopping or freezing, and what to check on your server to avoid each one.

Satisfactory

All Satisfactory guides

Updated 19 Oct 20264 min read

Satisfactory server won't start or connect?

Satisfactory server won't start, times out or the game can't find it? Read the console and the status pill, then fix the address, branch or memory.

Terraria

All Terraria guides

Fix a Terraria World That Keeps Regenerating

Stop your Terraria server building a new world on every restart: check Loads on start, the World name, the world folder and your backups.

General guides

Updated 21 Oct 20268 min read

Can't connect to your game server? Fix it

Players can't join, or your server is missing from the list? Check it's running, then the full address and port, the game version and the password.

Updated 21 Oct 20264 min read

Find and fix YAML and JSON config errors

Spot the broken file from the Console, use the File Manager editor's line numbers and preview, and fix the usual YAML and JSON mistakes.

Updated 21 Oct 20263 min read

Fix a Console stuck on Reconnecting

What the Reconnecting and Error chips on the Console mean, the quick fixes in order, and what happens to commands typed while it's down.

Updated 21 Oct 20264 min read

Fix a server missing after checkout

Paid but no server on your dashboard? Check the setting-up screen, the account you paid with, Billing and the fix-attempt button.

Updated 21 Oct 20264 min read

Run an MTR report for lag

Test the route between a player and your server with WinMTR or mtr, read the loss and ping columns, and send the report to support.

Updated 26 Oct 20266 min read

Server out of disk space? Free it up

Find what's filling your server's disk with the Disk Analyser, clear old logs, worlds and map files safely, or move to a plan with more disk.