Billing & Account
Your account, plan, invoices and payments, with straight answers on how billing works.
General guides
Cancel your plan or get a refund
How to cancel a game server subscription from Billing, what happens to your server and files, and how to get a refund inside the policy window.
Contact support and open a ticket
Reach us by ticket, live chat or email, fill in the ticket form step by step, and follow the reply from your Support page.
Get $5 off for an honest review
Post an honest review from your dashboard and get $5 off your next renewal, whatever you rate us. How it works, and where your review shows.
How much does a game server cost? Prices per game
What a Minecraft, Palworld, Valheim, Rust, ARK or Garry's Mod server costs a month, what drives the price and what cheap leaves out.
Link Discord to your account
Link Discord for a role in our server and one-click sign-in, sign up with Discord, or unlink it again whenever you like.
Pause your server with holiday mode
Put your server on holiday from Billing while you're away, pay a flat monthly fee instead of your plan price, and resume it early or on a date you pick.
Reset or change your account password
Reset a forgotten password from the sign-in page, or change it from Account, and see what makes a new password acceptable.
Turn on two-factor authentication
Add an authenticator app to your account from Account, sign in with the 6-digit code, and turn 2FA off again if you need to.
Update your account name, email and avatar
Change your display name and avatar yourself from Account, and ask for an email change through a pre-filled ticket.
Update your card and download invoices
Change the card your renewals charge, download invoice PDFs from Billing, and settle a failed payment before your server is suspended.
Upgrade or downgrade your plan
Change your plan or billing cycle from the dashboard: upgrades apply now at a prorated cost, and downgrades wait for your renewal date.